FAQs

Great minds think alike. So, we’ve rolled out some FAQs to break it down for you.

Sizing

Apple Watch comes in a range of sizes. However, the individual dimensions of your device will depend on the model. See our Guide below to match your Watch to the strap size you’ll need!

Apple Watch Series 1 - 38mm or 42mm
Apple Watch Series 2 - 38mm or 42mm
Apple Watch Series 3 - 38mm or 42mm
Apple Watch Series 4 - 40mm or 44mm
Apple Watch Series 5 - 40mm or 44mm
Apple Watch Series 6 - 40mm or 44mm
Apple Watch SE - 40mm or 44mm
Apple Watch Series 7 - 41mm or 45mm

If your Apple Watch is a Series 1, 2 or 3, your case size will be either 38mm or 42mm.
If your Apple Watch is a Series 4, 5, 6 or SE your case size will be either 40mm or 44mm.
If your Apple Watch is a Series 7 your case size will be either 41mm or 45mm.

There are two things to look at when picking a size that's right for you.

Firstly, you want to ensure that it will fit the size of your Apple Watch (the size of your Apple Watch will be stated on the underside of the Apple Watch):

- Our 38mm / 40mm / 41mm straps fit 38mm, 40mm & 41mm Apple Watch
- Our 42mm / 44mm / 45mm straps fit 42mm, 44mm & 45mm Apple Watch

The next thing is to measure your wrist size:
Some of our straps come in Small, Medium & Large sizes, while others are One Size Fits All.

It's always best to refer to our Size Guide to find the best fit for you.

Shopping

We're as legit as they come, baby. Founded in 2018, we're Aussie-owned and operated. You can read more about us here →

If your order is placed before 3pm, we will send your order the same day.

Australia
If your order was sent via Express Post, you can expect to receive your order the next day.
If your order was sent via Parcel Post, you can expect to receive your order within 2-4 days.

Rest of World
You can expect to recieve your order within 3 days!

*Gasp* Oh no you didn’t! We manufacture all of our own products so that we can bring you the highest quality, the largest range and most affordable options.

It happens! If you order the wrong size, just shoot us an email to initiate your return. Once we receive your return, we’ll provide you with a store credit so that you can go ahead and checkout with the right size.

Australia
FREE with Express Post if your order is over $30.
If your order is under $30, Parcel Post is $5, but you can always upgrade to Express Post for $10.

Rest of World
Shipping costs are calculated at checkout.

Absolutely! We ship all over the world. We are based in Australia, but if you simply enter your address at checkout your postage fee (if applicable) will appear!

If you place an order consisting of a pre-order or backorder item, your entire order will ship together once all items are available! If you would like in-stock items to be shipped immediately, you can always place different orders!

Delivery

Absolutely! As soon as your order leaves us, you are sent a tracking number via email and/or SMS. You can track your order any time here.

Have no fear! If you have accidentally ordered your parcel to the incorrect address, we would suggest making contact with Australia Post, as they may be able to re-route it for you. You could also do this on the go via the AusPost app!

Returns

Of course you can! If you're not 100% happy with your purchase, or want something else, we offer our 100% Satisfaction Guarantee! Once your item has been delivered, you will have 30 days to return it back to us for a Store Credit. You can find details on our Returns Policy here.

Need to return something? Easy! Contact our team with the chat button on your screen, or email us at shop@istrap.com.au and we’ll help you out.

Once received, we will go ahead and process your return within 4 business days! Just keep an eye out for an email from our team!

No strap gets left behind! All products are subject to the same returns considerations no matter how they are purchased. You can find details on our Returns Policy here.