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How do I initiate a return or exchange?
Please visit our Returns Portal to start the returns process.
How can I track the status of my return?
To track the status of your return, you will need to purchase tracking from your courier when you post your return to us. This tracking information is crucial for us to monitor the status of your return. Without tracking, there is no way to check on your return or understand when it may be delivered to our return address.
How long does it take to process my return?
Once your return is received by us, it can take up to 7 business days to process.
What to check before sending a return?
Returns must be in their original packaging and condition. This means there are no scratches, marks, cracks, odours or other damage to the item. Our Quality Assurance team may deny your request if the item is damaged. You can find more information about this in our Returns Policy.
What happens if I discover a manufacturing fault?
If you find a manufacturing fault, no worries! Just submit a claim through our Returns Portal with a brief description and photos. We’ll inspect it, and if covered, we’ll issue store credit for the original purchase price.
What do I do if my order is damaged upon arrival?
If your order arrives damaged, let us know right away through our Returns Portal. Be sure to include some photos, and we’ll assess the damage to get things sorted for you as quickly as possible.
What is your warranty period?
We’ve got you covered for a full 12 months! Our warranty ensures protection against any manufacturing defects during that time.
What does the warranty cover?
Our warranty covers any manufacturing defects, including faulty materials, stitching issues, or malfunctioning clasps. We want to make sure you love your purchase and wear it with confidence!
Can I make changes to my order after it has been placed?
Once an order has been placed we are unable to make any changes to it. However, if you've ordered the wrong thing or changed your mind, processing a return is super easy via our Returns Portal.
Do you have a physical store?
Although we don't have a physical store, we are online and here for you to shop 24/7!
How do I find my order number?
Your order number can be found on your Order Confirmation email from us. Please be sure to search your inbox and spam/junk folders in case it landed in there.
Can I combine multiple discounts on one order?
Discounts cannot be used in conjunction with each other. This includes the use of store credits. If you have a gift card, this is as good as cash. So, you can use it in conjunction with any other discount.
How do I track my order?
When your order has been dispatched, you'll be sent an email that contains your tracking number. Simply click on this link to follow your order on its journey.
Can I change my shipping address?
Once your order is placed, we are unable to make any changes to your shipping address. What you can do, is contact Australia Post here to request a redirect. You could also do this via the AusPost app.
What to do if my order is delayed?
If your order is taking longer than expected to arrive, we recommend raising an enquiry with Australia Post directly. You can do this here. All you'll need is your tracking number. If your order is well beyond the expected (or updated) delivery date, and there have been no recent tracking scans in the past seven days, our team might need to help.
What to do if my order has been lost in transit?
If your order has been confirmed as lost in transit by Australia Post please reach out to us via the contact form. Please include your order number, and any correspondence with Australia Post. If your order is not yet confirmed as lost in transit, it is recommended that Australia Post is contacted directly.
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